Support

Our Support Services Commitment

At Sherlock Software we pride ourselves on unrivalled personalised support services and have developed guidelines to ensure your best interests come first.  These guidelines outline our commitment to our clients and ensure that we deliver to your expectations.

• Our support team is committed to answer all support calls personally we do not have answering machines on Support Lines – so you will always talk with an actual person.
• Our support team is committed to acknowledge all email support queries within 1 hour
• Each individual support member will be dedicated to investigate your  issue personally until resolved
• We have  developed comprehensive instruction sheets to assist our clients with complex issues
• We endeavour to ensure that our clients feel valued and are treated with courtesy at all times
• We encourage your feedback and appreciate your opinions

Each support team is specialised in their particular program so you will be talking with an expert in your chosen program each time you select the appropriate support line.

We look forward to hearing from you and providing you with exceptional service.